Reference

What You Agree To When You Use When Baji

These terms set out the rules between you and When Baji — covering how your account works, how deposits via bKash, Nagad, or Rocket are handled, and what each side is responsible for.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredChanges notified in advance
When Baji What You Agree To When You Use When Baji
HOW WE OPERATE

How We Handle Your Account Under These Terms

These terms aren't just legal text — they describe how we actually run accounts day to day. Verification, wallet handling, and support escalation all follow the rules set out here, and we hold our team to the same standards we publish.

Account Security

Your account is tied to the phone number you registered. We use OTP verification on login and on withdrawal requests, so a current number is essential to access your wallet.

Wallet & Payment Rules

Balances held in your When Baji wallet are not interest-bearing and are not transferable to another user's account. Withdrawals go back to the source wallet — bKash, Nagad, or Rocket — used for the deposit.

Data and Records

We retain account and transaction records in line with applicable data rules for your eligible region. You can request a summary of your account activity through support at any time.

Updating Your Details

If your contact details change, update them through account settings before your next deposit. Outdated details can delay withdrawal verification and support responses.

TERMS HELP

Reach Us About These Terms

If something in these terms isn't clear — or if you need to flag an account issue related to these conditions — our support team can help. Have your account ID and the relevant transaction reference ready so we can pull up the details quickly. Players in Dhaka and elsewhere in Bangladesh can reach us through the channels below.

Team online

Live Chat

Available directly from your account dashboard. Fastest way to get a response on account or wallet queries tied to these terms.

Email Support

Send a detailed message to our support address for written records of any terms-related dispute or account condition question.

Account Help Centre

Our help section walks through common terms questions — account eligibility, wallet rules, and how verification works for bKash and Nagad users.

Common Questions About These Terms

These are the questions we get most often about how the terms apply to real account situations — covering eligibility, payments, and what to do if something goes wrong.

You must meet the eligible age requirement under your local law and be accessing the platform from a supported region. Availability depends on local regulations where you are.

We may suspend or close your account depending on the nature of the breach. You'll be notified through your registered contact details, and any undisputed wallet balance will be handled according to our withdrawal process.

Yes. We update these terms when rules change and notify you via your registered contact. Continuing to use your account after a change means you accept the updated terms.

Your account wallet holds confirmed deposits from bKash, Nagad, or Rocket. Withdrawals are returned to the original source wallet used, following our standard verification step before release.

Contact support with your Rocket transaction ID and the amount sent. We'll check the confirmation on our end and update your balance once the transfer is verified — keep the reference until it resolves.

Send a request through our support email or live chat. Include your account ID, and we'll pull together a transaction and activity summary in line with the data rules for your eligible region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.